Return Policy

I. PURPOSE

Make a difference in customer service and fulfill the commitment to bring to the community quality products and thoughtful after-sales service when using services at MixGPL.

Support and add value to customers when using products here.

II. SCOPE OF APPLICATION

• Audience: Customers who have purchased products at MixGPL system.

III. EXCHANGE & REFUND POLICY

• The product is distributed by the MixGPL system.
• Products with technical defects confirmed by Manufacturer/Suppliers.
• The product cannot work or lacks features due to lack of templates, licenses.

IV. CONDITIONS OF NO EXCHANGE PRODUCTS

• The product is not compatible with the customer’s website, server or environment.
• The customer makes changes within the source code of the original product.
• The product is not used in accordance with the instructions and purposes of the manufacturer.
• Bought but changed and don’t want to use it anymore.
• Not applicable for Basic, Professional and Lifetime membership packages.

V. REGULATIONS FOR IMPLEMENTATION OF EXCHANGE PRODUCTS

• Create a Support tickets.
• Processing time will be 1-3 working days.
• Make 1 exchange 1 product (same price).
• Not applicable to Basic, Professional and Lifetime products.